❓ Frequently Asked Questions
Frequently asked questions about jezbaz
Get clear answers in English on accounts, deposits and withdrawals, games, bonuses and security.
jezbaz provides a safe and trusted online betting and casino experience for players in Bangladesh. On this FAQ page you will find answers to all your questions in one place — from opening an account to transactions via bKash, Nagad and Rocket, cricket betting, slots, bonus terms and responsible gaming. If you cannot find the answer you are looking for, our 24/7 live chat support is always ready to help.
Account and Registration
Account questions
To open an account at jezbaz you need an active mobile number and a valid email address. Enter your name, date of birth and a preferred password in the registration form. The process is completely free and takes only a few minutes.
jezbaz is only for people aged 21 or older. Your age will be verified at the time of registration. Minors are not allowed to create an account or use the platform.
No, only one account per person is allowed at jezbaz. Creating multiple accounts may result in all accounts being permanently closed and any deposited funds being forfeited. If you have a problem, contact us via live chat.
Use the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number or email address. Once you verify with the OTP, you can set a new password.
jezbaz may require account verification before your first withdrawal. Send a copy of your national identity card or passport to support. Verification is usually completed within 24 hours.
Deposits and Withdrawals
Payment questions
When you deposit at jezbaz via bKash, the balance is usually added to your account within a few minutes. The minimum approved deposit amount is ৳500. If you have any issues, let us know via live chat.
Yes, Nagad is one of the approved payment methods at jezbaz. The minimum deposit is ৳500. Select Nagad on the deposit page and follow the instructions; transactions are generally instant.
Approved withdrawals at jezbaz generally reach your bKash, Nagad or Rocket account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Having your account verified speeds up the process.
jezbaz does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (bKash, Nagad or Rocket) may apply their own charges. Check the latest fees in your payment app before making a transaction.
Yes, Rocket (Dutch-Bangla Mobile Banking) is an approved withdrawal method at jezbaz. Submit your request on the withdrawal form with your Rocket number. The minimum withdrawal is ৳1,000 and processing time is 15 minutes to 2 hours.
Games and How to Play
Gameplay questions
jezbaz offers betting on cricket, football, kabaddi and several other sports. There is also a live casino, slots and fishing games. Various markets and odds are available in each section.
To bet on BPL matches, go to the cricket section at jezbaz and select the match you want. You can place bets on markets including match winner, toss and total runs. Verify the odds and amount before confirming your bet.
Yes, jezbaz is fully mobile-responsive. You can play directly from the browser on any Android or iOS smartphone or tablet. No separate app download is needed.
jezbaz live casino games are played with real dealers via live streaming. Table games from Ezugi and Evolution Gaming are available. A good internet connection ensures smooth gameplay.
RTP (Return to Player) is the theoretical percentage of winnings in a game over the long term — it does not guarantee the result of each individual spin. All slot games at jezbaz are powered by a certified random number generator (RNG), which ensures fair play.
Bonuses and Promotions
Bonus questions
New members at jezbaz receive a 200% bonus on their first deposit, up to ৳5,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means the bonus amount must be bet a specified number of times. The wagering requirement for the jezbaz welcome bonus is 25x. This means if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before the bonus can be withdrawn.
The jezbaz VIP program has three tiers — Bronze, Silver and Gold. You can move up through regular play. The weekly cashback goes up to 0.4% at Bronze tier, 0.8% at Silver and 1.2% at Gold.
Most bonuses can be used on slots and live casino games. However, certain promotions may exclude specific games or sections. Read the terms and conditions of each offer carefully or ask via live chat.
Yes, the welcome bonus is added automatically to your account after the qualifying first deposit. Some special promotions may require a separate code — in that case the code will be mentioned in the offer details.
Security and Responsible Gaming
Security questions
jezbaz uses SSL encryption technology, which keeps your personal information and financial transactions secure. Our payment system is encrypted and all games are powered by certified RNG, ensuring fair play.
jezbaz takes responsible gaming seriously. Use deposit limits, session limits or the self-exclusion option to protect yourself. You will find detailed guidance on our responsible gaming page.
Self-exclusion is a feature that lets you voluntarily close your account for a set period of time. If you feel that your play is getting out of control, you can activate self-exclusion by contacting live chat or emailing [email protected].
jezbaz 24/7 live chat support is available fully in Bengali. You can also email [email protected]. Use live chat for the fastest resolution of any issue.
Still have questions? Contact support
Our expert team is ready to assist you in Bengali 24 hours a day, 7 days a week. Connect via live chat or log in directly to get started.