jezbaz Privacy Policy —
Your Information Is Fully Protected
This policy clearly explains how your personal information is collected, stored, and used, and how we keep it secure.
1 Introduction and Scope of Policy
jezbaz is a trusted online sports betting and casino platform in Bangladesh. We believe that the privacy of every user's personal information is a fundamental right. This Privacy Policy explains what information jezbaz collects, why it collects it, how it is used, and how it is kept secure.
This Policy applies to the following:
- Visiting any page of the jezbaz.cam website
- Registering or managing an account
- Using betting, gaming, or other services
- Contacting customer support
- Carrying out payment transactions
If you do not agree with any term of this Policy, please refrain from using our platform and contact our live chat for assistance.
2 Information We Collect
jezbaz collects user information in various ways. This information is mainly divided into two categories:
2.1 Information Provided Directly
When you register on jezbaz or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, or Rocket number)
- Identity verification documents (national ID card or passport if required)
2.2 Automatically Collected Information
When you use the jezbaz platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Information collected through cookies and similar technologies
- Transaction history and gaming activity
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes verify information from trusted third-party sources. However, your consent or a necessary legal basis is required for this process.
3 Purposes of Using Information
jezbaz uses the collected information for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide betting, gaming, and other platform services without interruption.
- Payment Processing: To carry out deposit and withdrawal transactions.
- Customer Support: To resolve your questions and issues.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify risky behaviour and support players.
- Service Improvement: To improve the platform experience and functionality.
- Communication: To send important notifications, bonus updates, and promotional information (only with your consent).
4 Sharing and Disclosure of Information
jezbaz never sells or rents your personal information to third parties. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
We work with trusted technology partners to operate the platform. They may use information only for the purpose of providing specified services and are bound by confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed on the basis of court orders, directions from regulatory bodies, or lawful requests from law enforcement agencies.
4.3 Fraud and Security
Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a company merger, acquisition, or other business restructuring, user information may be transferred. However, you will be notified in advance in such cases.
5 Cookies and Tracking Technologies
jezbaz uses cookies and similar technologies to improve the user experience and ensure platform functionality.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the website. Disabling these may cause services to not work properly.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse and improve platform usage.
- Security Cookies: To prevent fraud and unauthorised access.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.
6 Data Protection and Security Measures
jezbaz uses industry-standard security technology to protect your information:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
- Password Protection: Your password is stored using a strong hashing algorithm.
- Two-Factor Authentication: An additional verification layer for account security.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Reviews: System security is regularly tested and updated.
- Data Backups: Information is regularly backed up on secure and protected servers.
No digital system is completely impenetrable, however. Use a strong password to keep your account secure and never share your login details with anyone.
7 Data Retention Period
jezbaz retains user information in accordance with the following guidelines:
- Active account data: Retained for as long as the account remains active.
- Financial transaction records are retained for a set period after account closure as required by legal obligations.
- Inactive account data may be deleted after a prolonged period of inactivity, with exceptions where legal obligations apply.
- Information related to fraud or disputes will be retained until the matter is fully resolved.
8 User Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You may request to know what information jezbaz holds about you. Contact our customer support team to make this request.
8.2 Right to Correct Information
If any of your stored information is incorrect, you may request that it be corrected. Keep your account secure by providing accurate information.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information immediately.
8.4 Right to Object to Processing
You may at any time request to opt out of marketing messages or other non-essential communications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, use our 24/7 live chat service or email us at [email protected]. We will respond to your request as quickly as possible.
9 Protection of Children and Minors
jezbaz strictly prohibits anyone under the age of 21 from using its services. We do not knowingly collect any information from minors. If someone registers by providing a false age, their account will be closed immediately and action will be taken in accordance with applicable law.
If you learn that a minor has registered on jezbaz, please contact us immediately.
10 International Data Transfers
jezbaz's servers and technology infrastructure may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, these transfers are always completed with appropriate security measures in place.
We ensure that when transferring information:
- The receiving party complies with adequate data protection standards.
- Necessary contractual obligations are maintained.
- Your information remains protected in accordance with the terms of this Policy.
11 Third-Party Links and Services
The jezbaz platform uses software from game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These service providers follow their own privacy policies. jezbaz is not responsible for their data processing practices. We only work with trusted and reputable providers, however.
For payment processing, the privacy policies of bKash, Nagad, and Rocket apply. We recommend that you also read the privacy policies of these payment services.
12 Responsible Gaming and Use of Information
jezbaz is firmly committed to responsible gaming. To this end, we monitor users' gaming patterns and provide support when risky behaviour is identified. Information collected for this purpose is used solely for the protection of the user.
To learn more about responsible gaming, visit our Responsible Gaming page.
13 Policy Changes and Updates
jezbaz reserves the right to change or update this Privacy Policy at any time. For significant changes:
- We will display a notice on the platform.
- Registered users will be notified by email.
- The effective date of the new policy will be clearly stated.
Continued use of the platform after changes are made will be considered acceptance of the terms of the new policy. We therefore recommend visiting this page regularly.
14 Contact and Complaint Resolution
For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
- Live Chat: Support available in Bengali 24/7.
- Email: [email protected]
We take all complaints seriously and try to resolve them as quickly as possible. Your privacy is our highest priority.